Privacy Policy

1. Privacy Policy Statement

HAVU LLC (the “Company”) establishes the following privacy policy, builds a framework for the protection of personal information, and promotes the protection of personal information by ensuring that all employees fully understand its importance and act accordingly.

2. Information We Collect

In providing the Local service (the “Service”), the Company collects the following information.

1. Account information (email address; if you log in with a Google account, this includes information registered with that Google account such as your name and profile picture)
2. Reservation information (reservation date and time, party size, name of the person making the reservation, contact details, and other information you enter during the reservation process)
3. Payment information (credit card information is handled by the payment service provider and is not stored on the Company's servers)
4. Posted information (reviews, ratings, photos, information about restaurants, and other content posted to the Service; camera data included in photos, such as location information, is removed before saving and is not stored)
5. Information you provide when contacting us
6. Information obtained through your usage history of the Service, cookies, and similar technologies
7. IP addresses and device or browser information collected to prevent fraudulent posts
8. Follow and block information (the people you follow and the people you block)

Of this information, your profile (display name, profile picture, and bio), posted content, restaurants you have saved to your favorites, and the people you follow and who follow you are visible to other users of the Service. The people you block are not made public, and they are not notified that you have blocked them.

3. Purposes of Use of Personal Information

The Company uses the personal information it collects for the following purposes only, and will not use it for any purpose other than those for which it was provided.

1. To provide, maintain, and improve the Service
2. To register and authenticate accounts and verify identity
3. To accept and manage reservations and communicate with Listed Restaurants
4. To process payments and perform related administrative tasks
5. To respond to inquiries and to contact and inform Users
6. To prevent fraudulent use and to investigate and analyze usage
7. To review posts and to add and verify restaurant information
8. To translate and summarize posts
9. To notify Users of the results of post reviews

4. Management of Personal Information

The Company keeps Users' personal information accurate and up to date, and implements necessary measures — including maintaining security systems, establishing a management framework, and thoroughly training employees — to prevent unauthorized access, loss, damage, falsification, or leakage of personal information, thereby ensuring strict management of such information.

5. Disclosure and Provision of Personal Information to Third Parties

The Company appropriately manages the personal information entrusted to it by Users and will not disclose such information to third parties except in the following cases.

1. Where the User has given consent
2. Where the Company provides reservation information (such as the name of the person making the reservation, party size, and contact details) to the relevant Listed Restaurant to the extent necessary to establish or fulfill the reservation
3. Where the Company discloses information to a contractor entrusted with performing operations necessary to provide the service the User has requested
4. Where disclosure is required by law

6. Use of External Services

In providing the Service, the Company uses services provided by external providers for authentication, data management, payment processing, and similar functions. Information is provided to these providers only to the extent necessary for the relevant service, and is handled in accordance with each provider's own privacy policy.

Credit card payments are processed through a payment service provider (Stripe), and payment information such as card numbers is not stored on the Company's servers.

The Company uses an AI service (Anthropic) to translate and summarize posts and restaurant information, and Resend to send emails. The Company provides these providers with post content and email addresses only to the extent necessary for each function.

7. Provision to Third Parties Located Overseas

In providing the Service, the Company uses Supabase (United States) as its data storage and authentication infrastructure, Stripe (United States) for payment processing, Anthropic (United States) for translating and summarizing posts, and Resend (United States) for sending emails, and entrusts the handling of personal data to these overseas providers. By using the Service, Users consent to the provision of their personal data to these providers.

Each provider handles personal data in accordance with its own privacy policy, and the Company exercises necessary and appropriate oversight to ensure each provider continues to implement measures equivalent to the security control measures required under Japan's Act on the Protection of Personal Information.

8. Use of Cookies

The Service uses cookies to maintain login status, retain language settings, and for similar purposes. You may disable cookies through your browser settings, but doing so may prevent you from using some features of the Service.

To understand how the Service is used and to improve it, the Service uses Google Analytics, an analytics tool provided by Google LLC. Google Analytics uses cookies to collect traffic data in a form that does not identify individuals. For how this data is collected and processed, please see Google's site (https://policies.google.com/technologies/partner-sites?hl=en). You can opt out by installing the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout?hl=en). For visitors from the European Economic Area (EEA), the United Kingdom, and Switzerland, Google Analytics cookies are not used until you give consent. You can change your choice at any time under "Analytics settings" at the bottom of this page.

9. Handling of Data upon Withdrawal

When a User withdraws from the Service, the Company will delete the personal information associated with the account within a reasonable period, except for information that must be retained under applicable law or that is required to be kept as a transaction record (such as payment records).

When a User withdraws, the User's Posted Content (including reviews, ratings, and photos) is also deleted. However, photos adopted as photos of Listed Restaurants under Article 7 of the Terms of Service and factual information about restaurants provided by the User (such as the name and location) remain as information about Listed Restaurants after withdrawal.

10. Requests by the Data Subject

If you wish to inquire about, correct, or delete your own personal information, the Company will respond after confirming your identity.

11. Compliance with Laws and Review of this Policy

The Company complies with applicable Japanese laws and other norms regarding the personal information it holds, and will review the content of this Policy from time to time and endeavor to improve it.

12. Contact

For inquiries regarding the Company's handling of personal information, please contact us at the address below.

HAVU LLC

107-0062 Japan

Win Aoyama 942, 2-2-15 Minami-Aoyama, Minato-ku, Tokyo

Contact: hello@havu.cc